Refund & Cancellation

You may cancel your order within 5 minutes of placing it by contacting us on WhatsApp. Once our kitchen has begun preparing your order, cancellation may not be possible — but we will do our best.

Refunds apply when you received the wrong order, food was of unacceptable quality, or your order was not delivered. All refund requests must be made within 2 hours of receiving the order.

Contact our WhatsApp team with: (1) Your Order ID, (2) A brief description of the issue, and (3) A photo where relevant. We aim to resolve all issues within 24 hours.

Approved refunds are processed within 3–5 business days. LIPA NO refunds are usually faster. Cash refunds will be credited to your next order or returned in person.

We cannot offer refunds for change of mind after preparation has started, orders with an incorrect delivery address provided by the customer, or orders refused at delivery without valid reason.